Privacy Policy & Data Protection

At Kwajoh Stores, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our storefront, register an account, or make a purchase.

1. Information We Collect

We collect personal information directly from you when you interact with our storefront. This includes:

• Identity Data: First name, last name, and username.
• Contact Data: Email address, physical address (for shipping and billing), and telephone number.
• Transaction Data: Details about payments (excluding raw credit card details, which are handled directly by secure payment processors), and products purchased.
• Technical Data: Internet protocol (IP) address, browser type, and operating system.

2. How We Use Your Data

We process your data for the following purposes to ensure compliance with privacy regulations (such as GDPR, NDPR, and POPIA):

• Fulfillment: To process checkouts, handle logistics delivery, and manage customer orders.
• Communications: To send order confirmation notifications, respond to support inquiries, and send marketing campaigns only if you have explicitly opted in.
• Security: To verify accounts, prevent fraudulent checkouts, and enforce platform security constraints.

3. Customer Consent & Marketing Preferences

We operate under strict consent guidelines. We will only send you marketing communications or newsletters if you checked the opt-in box during registration. You can manage your consent preferences at any time:

4. Cookie Policy

We use cookies to maintain your shopping cart state, store user session parameters, and protect forms against cross-site scripting (CSRF) attempts. By using our storefront, you consent to the storage of these strictly necessary cookies.

5. Your Legal Rights (GDPR & Data Protection)

Depending on your jurisdiction, you have rights regarding your personal information, including:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate information.
• Right to Erasure (Right to be Forgotten): Request deletion of your customer account profile, subject to statutory record-retention requirements for commercial transaction logs.
• Right to Restrict Processing: Request suspension of personal data processing under specific conditions.

6. Contact Information

For any inquiries regarding data protection, or to request account erasure, please contact our data controller at:

Email: [email protected]
Phone: 08030695507
Address: 10, Ile Gboluwaga, Oke Saje, Abeokuta